Our luggage carriers are guaranteed against manufacturing and production defects for a period of 12 months.
The luggage carrier must be correctly fitted to the vehicle for which it has been designed, and must not be modified in any way.
This warranty is non transferable between owners.
It is the owner's responsibility to follow the instructions precisely, and to correctly install the luggage carrier. As we have no direct control over this procedure, we are not liable for any damage, theft, losses or personal injury incurred as a result of incorrect installation.
The owner must ensure the luggage carrier is correctly loaded with even weight distribution, not overloaded and correctly balanced. The cargo must be adequately secured at all times and overhang should not be excessive.
The owner is advised to check the maximum permitted trunk deck load (often stated in the vehicle handbook). Do not exceed this weight as the trunk deck may be damaged.
The owner must not modify or alter the luggage carrier in any way as this could compromise safety.
The luggage carrier must be discarded if it has been subjected to any form of accidental damage.
Our products are designed for domestic use only, including the carrying of suitcases and small luggage. They are not designed for the transportation of business materials or equipment, and such use may be hazardous and will also invalidate the warranty.
The scope of this warranty includes inside to outside perforation caused by corrosion originating from the inside surface of the product. The warranty excludes corrosion originating from the outside surface of the product caused by abrasion, scratching or exposure to corrosive substances or chemical agents such as road salt. Regular care and maintenance will enhance the appearance of the product and extend its lifespan considerably.
We advise the luggage rack should be periodically cleaned, and also should also receive a regular polishing using a quality silicon based wax.
If you believe there to be a manufacturing defect, then please email us for further instructions.
Our maximum liability is the cost of a replacement luggage carrier plus the associated outgoing shipping charge.
Please complete the warranty registration form below and submit within 30 days of purchase. We will confirm receipt and validate your warranty.